Engaging with your local representative/s

If you have an ongoing or complex issue, are not satisfied with a response, or want to discuss improvements, you can contact your local representative.

Firstly, check that you’re engaging with the correct level of government. Most walking issues are the responsibility of local governments. This is not to say that your state or federal MP cannot help by using their contacts, but they will often direct you to the appropriate level.

It may sound obvious, but always be polite and try not to be overly emotive or exaggerate the problem. Suggesting that someone is going to die unless a footpath is fixed sounds like you’re not being realistic, and maybe aren’t someone that needs to be taken seriously. Your representative wants to help where they can.

Ways to share your ideas

  • Send an email or letter, outlining your concerns and ideas and asking for what solution you think would solve the problem. You don’t have to provide a lot of material, but set out your case clearly (with supporting evidence if possible). Include a petition if you have one.
  • Request a meeting with your representative’s office. They’ll probably want to know about your issue so they can do some research and get some background material from council staff before the meeting. Depending on the issue, they may suggest you meet with a staffer first.
  • Most MPs have clinics or sessions where they meet with members of the public which are usually advertised locally. You can turn up to these, but don’t expect a lengthy discussion or firm commitment on the spot.
  • Most councils and governments have ways that you can collect online signatures for a cause. These can be useful to get the support of more people, but because they are easy to share and sign, do not generally carry the same weight as the same number of individual requests.
  • Responding to plans and development applications. Most plans and development applications have statutory (legal) deadlines for providing comments. All local governments provide details of development applications on their websites, which can include things like architectural drawings, traffic plans and environmental reports. These can be quite detailed and complicated, so read them carefully and see if you can find a friendly architect or planner to help you.

Making your case

  • Identify the problem. As an example, a parent might say: “I’m not comfortable letting my child walk to school because there are no footpaths or crossings and cars travel too fast.”
  • Identify the solution. Following our example, the parent would say: “I would like to see some footpaths installed and slower cars.”
  • Identify how to implement the solution. Continuing our example, the parent would say: “The council could install traffic calming or lower the speed limit and install footpaths.”
  • Provide photos and documents.
  • Show what you currently like.When responding to plans, it is useful to say what you like about a plan or street too (shade, wide walkways, good and safe connections) as well as what you don’t. This can ensure that these aspects are protected and that they’ll know to include them in future plans. If the relevant government has a policy or standards that supports what you’re saying, include a reference to it.
  • For a Development Application, show your support or rejection. Note whether you want the application to be rejected or if it’s okay to be approved with conditions that meet your objections. For other types of plans, say what you’d like to see changed, and why e.g. “There should be more parkland because this neighbourhood doesn’t have enough parks to walk in.” “This street needs safe crossings so people can safely cross the road.”

TIP: It can be very useful to learn about the policies and engineering standards of your local area. Most councils have good policies and standards, but these aren’t always followed in projects. If you know the policies and standards, you can point out that the government may not be following their own rules and ask them to fix them.

TIP: Use our email template for getting in touch with your local representatives. You can add additional information, pictures and ideas about the problem and how it can be improved.